Advanced Andon Device Setup
From VersaVision Support
- OVERVIEW
- VersaCall considers an Advanced Andon Device a BSC or PSM with 1 or more Alert buttons that have Data Fields.
- The Alerts can be Dual-State or Tri-State.
- Data Field Entry can be presented to the Operator at any Alert State (Set, Respond, Clear).
- The Data Field allows the user to find Root Cause for issues.
- Each Alert will have a Communication where a message is sent to Contacts in an Escalation or the message is presented on a Messaging Dashboard.
- Messages should include the Data Field.
- This page provides a logical order in which to create an Advanced Andon Device as well as Links to each part of the Setup/Design.
- A BSC will be used in all Guides/Instructions.
- STEP 1
- Communications for an Advanced Andon Device (Alert) require an Escalation.
- Escalations are made up of 1 or more Contacts.
- Contacts require a Schedule so that Messages can be sent when the Contact is available.
- Contacts require 1 or more Communications. This includes Email, Text Message or Pager Messages.
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- STEP 2
- Setup the Advanced Andon Device.
- Instructions will show how to setup the Alerts on a BSC. The process is the same for a PSM.
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- STEP 3
- Once Alerts are setup on the device, Communications (Messages) can be added.
- The Communications/Messages added to the Alerts can also be viewed on a Messaging Dashboard.
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- STEP 4
- Once the Device Configuration is complete, a Location(s) must be setup.
- Locations will be the venue for an Operator to access the Interface.
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- STEP 5
- The Operator will need to access the Interface using a VersaCall Provided Device or a Device Provided by IT.
- VersaCall Devices use a Wireless Mesh Signal to communicate with the VersaVision Software.
- IT Devices would use the Company Network (Wi-Fi or Ethernet) to communicate with the VersaVision Software.
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- STEP 6
- With a Location(s) created, Dashboards can be created.
- Advanced Andon Devices can use 3 different types of Dashboards - Messaging, Andon & Advanced Andon.
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- STEP 7
- Once the Operator Interface has been used to initiate Alerts, Reports can be generated.
- Users can generate a Data Dump to Excel or use the Report Builder to create a Custom Report.
- The Response/Resolve Report is a Basic Downtime Report that can be created for any Device with Alerts.
- The Reason Report is used to show the Data Field Entry/Selection.
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