New System - USB Coordinator - VersaVision Setup

From VersaVision Support



A USB Coordinator can only be used on a Computer/Server provided by VersaCall.
IT provided VM Servers must use the Remote (Ethernet Connected) Coordinator.
This guide explains the process for connecting a USB Coordinator that came with the VersaCall Computer/Server (New System).


Computer/Server/VM must have have been provided by VersaCall directly.
User must have be assigned to a Role (VersaVision) that allows them to access Administration - Mesh.
Hardware must be installed prior to these instructions.


Administration can be accessed via the Home page menu or the Administration icon. Once Administration has been selected - select Mesh from the menu.

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On a new system from VersaCall, the USB Coordinator is pre-configured.
On the Mesh page, the Coordinator should show in the list with a Connected icon.

If the connection has failed, there will be a red Unconnected icon.

When the USB Coordinator shows as "Unconnected", click on the 3-dot icon on the right side of the Coordinator name.

Select the Restart option from the pop-up menu.

After 10 to 20 seconds, the Status should show the "Connected" icon.
If the Coordinator is still in the "Unconnected" Status, call VersaCall for assistance in resolving the issue.

Once the Status shows as "Connected", move on to the next Step - Status Check.

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