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IT - Static IP Setup

From VersaVision Support


Static-IP-Main.png

IMPORTANT INFORMATION


The instructions below can ONLY be used on a VersaVision Computer that was provided by VersaCall.
If the VersaVision Computer/Server was provided by your IT Department, these instructions will not work properly and could cause errors.
Contact your IT Department for assistance.
VersaVision uses Linux Server as an operating system, there specific requirements when this interface is used.
Ensure you follow the instructions below precisely.
Before beginning the process, ensure that you have all of the information listed in the Requirements section.


OVERVIEW


In some cases, you IT Team may want to setup the VersaVision Computer with a Static IP Address as opposed to using a DHCP Reserved Address.
The instructions provided below will explain how to setup a Static IP on a VersaVision Computer that was provided by VersaCall.


REQUIREMENTS


1. Physical Access to the VersaVision Computer.
2. A Monitor, Keyboard & Mouse attached to the VersaVision Computer.
3. The following information from your IT Department or Network Administrator:
a. Static IP Address for the VersaVision Computer.
b. Subnet Mask
c. Default Gateway
d. Preferred DNS
e. Alternate DNS
Example of what the information above:
  • Static-IP-1.png


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INSTRUCTIONS


Go to the VersaVision server - turn on the Monitor.
Computer will look similar to the image below:
  • Static-IP-2.png


The screen should have a Terminal that looks similar to the image below:
  • Static-IP-3.png


Type in the following command:
sudo nano /etc/netplan/01-netcfg.yaml
ensure there is a space before sudo
ensure there is a space after sudo
ensure there is a space after nano
Press the "Enter" key.
  • Static-IP-4a.png


The system will ask for a password. Enter the following password:
6676776
Press the "Enter" key.
No characters will show on the screen when entering the password.
  • Static-IP-5b.png


A new screen will load on the Terminal titled "GNU nano 6.2".
Before proceeding - make note of the address/port that is noted under the "ethernets" heading.
In our example this is "ens160".
Write down this information as you will need it after making all of the changes in this guide.
  • Static-IP-5a.png


The Cursor will be visible under the "n" in the "network" heading.
  • Static-IP-6.png


Use the Arrow keys on your keyboard to move the cursor to the "y" in the "dhcp4" code line.
  • Static-IP-7.png


Use the Delete key on your keyboard to remove "yes".
  • Static-IP-8.png


Type in "no" for the "dhcp4" code line.
  • Static-IP-9.png


Press the Enter key on your keyboard.
Cursor will move to the beginning of the line under the "dhcp4" code line.
  • Static-IP-10.png


Press the Space Bar on your keyboard 6 times.
A red line will appear on the screen showing that the spaces have been added.
The cursor should line up with the "dhcp4" code line.
  • Static-IP-11.png


Type in "addresses:"
  • Static-IP-12.png


Press the Enter key on your keyboard.
Cursor will move to the beginning of the line under the "addresses" code line.
  • Static-IP-13.png


Press the Space Bar on your keyboard 8 times.
A red line will appear on the screen showing that the spaces have been added.
The cursor should line up indented under the "addresses" code line.
  • Static-IP-14.png


Get the document/note that has the Static IP Address information, for the VersaVision Computer, that was provided by your IT Department of Network Administrator.
Find the IP Address that they provided.
  • Static-IP-16.png


Type in "- (Static IP Address)".
Ensure there is a space after the "-" before the first number in your Static IP Address.
For our example, we are using the IP Address that was shown in the "Requirements" section.
  • Static-IP-15a.png


Using the document/note that has your Static IP Address information, find the "Subnet Mask" address.
  • Static-IP-17.png


Use the document shown below to match your Subnet Mask and find the "CIDR Prefix".
For our example, we are using "255.255.255.0" which matches up to the "/24" CIDR Prefix
  • Static-IP-18.png


Type in your CIDR Prefix after your Static IP Address.
DO NOT put a space between the IP Address & the CIDR Prefix - No Spaces are required.
  • Static-IP-19.png


Press the Enter key on your keyboard.
Cursor will move to the beginning of the line under the Static IP Address/CIDR Prefix code line.
  • Static-IP-20.png


Press the Space Bar on your keyboard 6 times.
A red line will appear on the screen showing that the spaces have been added.
The cursor should line up with the "addresses" code line.
  • Static-IP-21.png


Using the document/note that has your Static IP Address information, find the "Default Gateway" address.
For our example, the address is 100.100.3.3
  • Static-IP-22.png


Type in "gateway4: (Default Gateway Address)".
Ensure there is a space after the ":" before the first number in your Default Gateway Address.
For our example, we are using the Default Gateway Address that was shown in the line above.
  • Static-IP-23.png


Press the Enter key on your keyboard.
Cursor will move to the beginning of the line under the "gateway4:" code line.
  • Static-IP-24.png


Press the Space Bar on your keyboard 6 times.
A red line will appear on the screen showing that the spaces have been added.
The cursor should line up with the "gateway4" code line.
  • Static-IP-25.png


Type in "nameservers:".
  • Static-IP-26.png


Press the Enter key on your keyboard.
Cursor will move to the beginning of the line under the "nameservers" code line.
  • Static-IP-27.png


Press the Space Bar on your keyboard 8 times.
A red line will appear on the screen showing that the spaces have been added.
The cursor should be indented under "nameservers".
  • Static-IP-28.png


Using the document/note that has your Static IP Address information, find the "DNS Preferred Server" and the "DNS Alternate Server" addresses.
For our example, this would be 100.100.1.1 & 100.100.1.100
  • Static-IP-29.png


Type in "addresses:".
  • Static-IP-30.png


Type a Space after the ":" at the end of "addresses"
Enter the following text using your addresses found previously.
Our example below will be shown with our DNS addresses.
Format - ["DNS Preferred Server", "DNS Alternate Server"]
"[100.100.1.1, 100.100.1.100]"
Ensure there is a space after the comma between the 2 addresses.
  • Static-IP-31.png


We suggest verifying all of the addresses that were entered before proceeding.
Once you have verified the information, Press & Hold the "Ctrl" button while pressing the "X" key.
  • Static-IP-32.png


A Save message will appear at the bottom of the screen asking if you want to save the changes that were made.
Press the "Y" key on your keyboard to answer Yes & to save the changes.
  • Static-IP-33.png


You will be returned to the Terminal interface.
Type in the following command:
"sudo netplan apply"
Ensure there is a space between each word.
Press the "Enter" key on your keyboard.
  • Static-IP-34.png


The command will run and you will see a blank command line load below where you typed in the command.
  • Static-IP-35.png


Retrieve the address/port that you wrote down at the beginning of this guide.
It was shown to you when you first opened up the "GNU nano" interface.
For our example, this is "ens160".
  • Static-IP-5a.png


Type in the following command:
"ip addr show dev (enter the address/port from the previous step).
For our example this would be "ip addr show dev ens160".
Ensure that there is a space between each word.
Press the "Enter" key on your keyboard.
  • Static-IP-36.png


Many lines of code will load on the terminal, we only need to verify the correct Static IP Address is recorded.
The Static IP Address should be shown on a line prefixed with "inet".
Each system can be different, but the Static IP will show in the "inet" code line.
  • Static-IP-37.png


If the Static IP Address is correct, you have completed the assignment.
If the Static IP Address is incorrect, you will need to start the process again and edit the appropriate fields.
Contact VersaCall Support for any questions or issues.


Overview       Requirements            Instructions       Top of Page      

Return to IT Information
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