Difference between revisions of "New System - USB Coordinator - VersaVision Setup"
From VersaVision Support
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:This guide explains the process for connecting a USB Coordinator that came with the VersaCall Computer/Server (New System). | :This guide explains the process for connecting a USB Coordinator that came with the VersaCall Computer/Server (New System). | ||
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<div style="text-align: center;"><span style="color:#0054a6; font-size:150%;"><u>'''REQUIREMENTS'''</u></span></div> | <div style="text-align: center;"><span style="color:#0054a6; font-size:150%;"><u>'''REQUIREMENTS'''</u></span></div> | ||
Revision as of 08:31, 6 May 2024
OVERVIEW
- A USB Coordinator can only be used on a Computer/Server provided by VersaCall.
- IT provided VM Servers must use the Remote (Ethernet Connected) Coordinator.
- This guide explains the process for connecting a USB Coordinator that came with the VersaCall Computer/Server (New System).
REQUIREMENTS
- Computer/Server/VM must have have been provided by VersaCall directly.
- User must have be assigned to a Role (VersaVision) that allows them to access Administration - Mesh.
- Hardware must be installed prior to these instructions.
NAVIGATION
- Administration can be accessed via the Home page menu or the Administration icon. Once Administration has been selected - select Mesh from the menu.
INSTRUCTIONS
- On a new system from VersaCall, the USB Coordinator is pre-configured.
- On the Mesh page, the Coordinator should show in the list with a Connected icon.
- If the connection has failed, there will be a red Unconnected icon.
- When the USB Coordinator shows as "Unconnected", click on the 3-dot icon on the right side of the Coordinator name.
- Select the Restart option from the pop-up menu.
- After 10 to 20 seconds, the Status should show the "Connected" icon.
- If the Coordinator is still in the "Unconnected" Status, call VersaCall for assistance in resolving the issue.
- Once the Status shows as "Connected", move on to the next Step - Check Status
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