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New System - USB Coordinator - VersaVision Setup

From VersaVision Support


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OVERVIEW


A USB Coordinator can only be used on a Computer/Server provided by VersaCall.
IT provided VM Servers must use the Remote (Ethernet Connected) Coordinator.
This guide explains the process for connecting a USB Coordinator that came with the VersaCall Computer/Server (New System).


REQUIREMENTS


Computer/Server/VM must have have been provided by VersaCall directly.
User must have be assigned to a Role (VersaVision) that allows them to access Administration - Mesh.
Hardware must be installed prior to these instructions.


NAVIGATION


Administration can be accessed via the Home page menu or the Administration icon. Once Administration has been selected - select Mesh from the menu.
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INSTRUCTIONS


On a new system from VersaCall, the USB Coordinator is pre-configured.
On the Mesh page, the Coordinator should show in the list with a Connected icon.
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If the connection has failed, there will be a red Unconnected icon.
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When the USB Coordinator shows as "Unconnected", click on the 3-dot icon on the right side of the Coordinator name.
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Select the Restart option from the pop-up menu.
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After 10 to 20 seconds, the Status should show the "Connected" icon.
If the Coordinator is still in the "Unconnected" Status, call VersaCall for assistance in resolving the issue.
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Once the Status shows as "Connected", move on to the next Step - Status Check.


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